Bid Online on Storage Auctions


Bidder FAQ


Storage Facility FAQ


Seller FAQ

How much does it cost to use the site?

As a Standard seller you will pay a 10% seller premium for each unit sold. You are never responsible for sending us monies, as your 10% will be collected from the winning buyer's card on file, and in turn they will bring you the remaining 90% of the closing price. As a VIP seller you will pay a monthly fee of $40 and retain 100% of the total winnings.

How do I post my auction?

You can post your auction by logging into your account and clicking the "Create Auction" icon at the top right hand corner of your dashboard. If you do not have photos of the unit readily available, you can save your auction template and upload photos at later time. Saved auctions will be listed under the "Auctions In Preview" tab.

How long should my auction run?

The auction should start 7-14 days (depending on your state lien laws) prior to the date listed on the lien notice sent to tenant. *If you are required to list an ad in the local paper for two consecutive weeks, you will run the auction for 14 days. *If you are required to list an ad in the local paper for one consecutive week, you will run the auction for 7 days. Please visit our Legal Corner for updated lien laws provided by the Self-Storage Association

Should I charge sales tax?

Sales tax is optional. We recommended looking at your state lien laws for more information. If a bidder has a resale license it must be presented at time of payment. You can convert any invoice to reflect zero sales tax by clicking the "Tax Exempt" icon on the invoice, from your dashboard.

Should I require a cleaning deposit?

We strongly recommend that you require a cleaning deposit up to $100. This ensures that the winning buyer will clean out the unit entirely and within the clean out period stated or they forfeit their cleaning deposit. Cleaning deposits must be collected at time of payment.

Can I cancel the auction once it has been posted?

As a storage operator, you have the right to cancel the auction at any time.

What if the tenant pays before the bidder?

If your tenant cures their account before the winning buyer has paid the amount due at the facility, the auction and invoice will need to be canceled. We ask that you first contact the winning buyer and notify them of the cancellation. You will then need to contact our Customer Service Department at 480-900-8350 to notify us that the account was cured so we can cancel both invoice + auction and refund any buyer premium's paid to us.

What happens if the winning buyer never shows?

As a storage operator you have the choice of moving to a secondary bidder, re-posting the unit or disposing of the contents. If you would like to request a secondary bid please contact our Customer Service Department for assistance.

What do I do if the pictures don’t match or the contents were tampered with, when opening the unit for the winning buyer?

Units should always be opened with the winning buyer present. If there is a discrepancy with any won auction, please close the unit door and contact our Customer Service Department at 480-900-8350 immediately. If the winning buyer handles any contents within the unit, the sale is final.

The winning bidder doesn’t like the unit contents and is refusing to clean it out. What do I do?

All units won at auction must be obtained by the winning buyer, unless both parties agree that there is a discrepancy in the listing and the auction needs to be canceled. If a winning buyer refuses to obtain a unit, please notify our Customer Service Department and we will look into this matter further.

The winning bidder is requesting for more time to clean out. What do I do?

Winning buyer's are held accountable for cleaning out the storage unit completely and within the stated clean out period. It is at your discretion to allow extra clean out time. If the winning buyer does not comply with your rules and regulations, please contact our Customer Service Department for assistance.

I forgot my username. How do I recover it?

Please feel free to contact our Customer Service Department at 480-900-8350 by visiting our Contact Us page.

How do I cancel my account?

Contact Tony Johnson, our Sales Director at 480-900-8315.

For more questions please contact us via phone at 480-900-8350 or by visiting our Contact Us page.

Date: 10-09-2017

Buyer FAQ

What do we do?

Our platform facilitates the sale of online storage auctions across the US, Canada, Australia, and New Zealand. Buyers can register on our platform and have access to bidding on storage units up for auction.

What type of auctions are listed on this website?

Lien Units: A lien unit is posted by the storage operator when a tenant has failed to pay their rent. The storage operator will list the lien unit online for auction (following their specific state lien laws) to recoup their losses. Manager’s Special/Abandoned: A Manager’s Special unit is a non-lien unit. This is a consolidated unit containing abandoned goods.

How much does it cost to use the site?

There are no sign-up fees! We only charge you if you win! As a Standard buyer you will be responsible for paying a 15% buyer’s premium for each unit you win. If you would like to upgrade and become an Executive member you will be exempt from the 15% buyer’s premium, but instead pay monthly fee of $59.95. You can cancel your Executive membership at any time by contacting our Customer Service Department at 480-900-8350, memberships end on date of cancellation.

What is being charged to my card on file?

As a Standard member you will be charged a 15% buyer’s premium based on the final bid amount. Once your card has processed the premium you will receive an invoice. This invoice will provide the facility’s contact information, unit information, and the remaining balance due at the facility. As an Executive member you will be exempt from the 15% buyer premium and pay a monthly membership fee of $59.95. Buyers are unable to upgrade to the Executive membership while actively bidding. Membership cancellation will happen on day of request. Please note that some of our facilities are at a Standard membership level as well. If you win an auction with a Standard facility a 10% deposit will also be charged to your card. That 10% will be deducted from the total amount due. If your buyer premium has declined, an invoice will not be released. All premiums must be paid within 24 hours of winning.

How do I place a bid?

After you have registered and updated your payment information, you will have the ability to place bids. First, select the “Search Storage Auctions” icon, you can search by region, city, state, and zip. We also give you the ability to toggle your mile radius and select specific search terms. The yellow bar above the search terms will indicate how many auctions meet your search requirement. Once you find an auction that interests you, select “view auction” and place your bid. Our auctions accept bids in increments of $10. Once a bid is placed you will be asked to accept our Terms of Use and confirm your bid.

Can I cancel my bid?

All bids are considered legal binding contracts. You are not able to retract your bid once it is placed. Please ensure that you have read through the Custom Notice and auction details prior to bidding.

What do I do after I win an auction?

Winning buyers MUST contact the facility within 24 hours of winning, to arrange payment and pick-up. When the auction closes an invoice will be sent to the email address on file, this is also viewable from the invoices tab on your dashboard and will include the facility’s address and phone number. Please contact the facility to make arrangements to obtain your unit.

What is “Max Bidding/Proxy”?

As opposed to placing singular bids in $10 increments, you also have the option of placing a proxy or max bid. This allows the system to bid in place of you. You can place a max bid by deleting the suggested bid amount and entering your desired amount. For example: The auction is sitting at $60, Jack places a max bid of $200, bringing the current bid amount to $70. Jill places the suggested bid amount of $80, however, because Jack placed a max bid of $200, Jill gets notification that she’s been out bid. The new current bid amount increases to $90. The auction closes with no further bid activity, awarding Jack the winner at $90. Had Jill continued to bid on this auction and exceeded Jack’s max bid of $200, the system would notify Jack that he has been outbid.

How can I tell if I am the highest bidder?

When you are the current high bidder, the bid bar will appear green. If the bid bar turns yellow, this means you have been outbid and need to increase your bid amount. You will receive an email or text (depending on our notification preferences) if you are outbid, the auction has been cancelled, or if you\'ve won an auction. You can always edit your notification preferences by selecting the bell icon from your dashboard.

Why is the auction accepting bids after the end time?

Whenever a bid takes place in the last 3 minutes before that auction is set to close, the clock is reset to 3 minutes and allows other buyers a chance to place bids. The auction will end when no bidding activity has taken place for 3 minutes.

Where can I find my bidding history?

Your dashboard will hold all the information for auctions bid on, current and past. You can find your bid history under the “All Auctions Bid On” tab.

What is a cleaning deposit?

This is a deposit that ensures the unit is cleared out completely within the stated clean-out period. If the unit is not emptied within the time frame given the buyer forfeits the cleaning deposit and the account will be subject to suspension.

Do I have to pay sales tax?

Each auction will specify the sales tax amount. If you are tax exempt, please provide the storage operator with proper documentation and they will adjust the invoice accordingly.


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