Trusted Integration Partners

Seller's FAQs

How much does it cost to use the site?

As a Standard seller you will pay a 10% seller premium for each unit sold. You are never responsible for sending us monies, as your 10% will be collected from the winning buyer's card on file, and in turn they will bring you the remaining 90% of the closing price.

As a VIP seller you will pay a monthly fee of $40 and retain 100% of the total winnings.

How do I post my auction?

You can post your auction by logging into your account and clicking the "Create Auction" icon at the top right hand corner of your dashboard. If you do not have photos of the unit readily available, you can save your auction template and upload photos at later time. Saved auctions will be listed under the "Auctions In Preview" tab.

How long should my auction run?

The auction should start 7-14 days (depending on your state lien laws) prior to the date listed on the lien notice sent to tenant.

*If you are required to list an ad in the local paper for two consecutive weeks, you will run the auction for 14 days.

*If you are required to list an ad in the local paper for one consecutive week, you will run the auction for 7 days.

Please visit our Legal Corner for updated lien laws provided by the Self-Storage Association

Should I charge sales tax?

Sales tax is optional. We recommended looking at your state lien laws for more information.

If a bidder has a resale license it must be presented at time of payment. You can convert any invoice to reflect zero sales tax by clicking the "Tax Exempt" icon on the invoice, from your dashboard.


Should I require a cleaning deposit?

We strongly recommend that you require a cleaning deposit up to $100. This ensures that the winning buyer will clean out the unit entirely and within the clean out period stated or they forfeit their cleaning deposit. Cleaning deposits must be collected at time of payment.


Can I cancel the auction once it has been posted?

As a storage operator, you have the right to cancel the auction at any time.

What if the tenant pays before the bidder?

If your tenant cures their account before the winning buyer has paid the amount due at the facility, the auction and invoice will need to be canceled. We ask that you first contact the winning buyer and notify them of the cancellation. You will then need to contact our Customer Service Department at 480-900-8350 to notify us that the account was cured so we can cancel both invoice + auction and refund any buyer premium's paid to us.

What happens if the winning buyer never shows?

As a storage operator you have the choice of moving to a secondary bidder, re-posting the unit or disposing of the contents. If you would like to request a secondary bid please contact our Customer Service Department for assistance.

What do I do if the pictures don’t match or the contents were tampered with, when opening the unit for the winning buyer?

Units should always be opened with the winning buyer present. If there is a discrepancy with any won auction, please close the unit door and contact our Customer Service Department at 480-900-8350 immediately. If the winning buyer handles any contents within the unit, the sale is final.


The winning bidder doesn’t like the unit contents and is refusing to clean it out. What do I do?

All units won at auction must be obtained by the winning buyer, unless both parties agree that there is a discrepancy in the listing and the auction needs to be canceled. If a winning buyer refuses to obtain a unit, please notify our Customer Service Department and we will look into this matter further.

The winning bidder is requesting for more time to clean out. What do I do?

Winning buyer's are held accountable for cleaning out the storage unit completely and within the stated clean out period. It is at your discretion to allow extra clean out time. If the winning buyer does not comply with your rules and regulations, please contact our Customer Service Department for assistance.

I forgot my username. How do I recover it?

Please feel free to contact our Customer Service Department at 480-900-8350 by visiting our Contact Us page.

How do I cancel my account?
Contact Tony Johnson, our Sales Director at 480-900-8315.

For more questions please contact us via phone at 480-900-8350 or by visiting our Contact Us page.

Date: 10-09-2017