Buyer FAQ


What do we do?  

Our platform facilitates the sale of online storage auctions across the US, Canada, Australia, and New Zealand. Buyers can register on our platform and have access to bidding on storage units up for auction.

 

What type of auctions are listed on this website?

Lien Units: A lien unit is posted by the storage operator when a tenant has failed to pay their rent. The storage operator will list the lien unit online for auction (following their specific state lien laws) to recoup their losses.

 

Manager’s Special/Abandoned: A Manager’s Special unit is a non-lien unit. This is a consolidated unit containing abandoned goods. A private sale will also be labeled manager’s special/abandoned to indicate that there are no liens on the contents.

 

How much does it cost to use the site?

There are no sign-up fees! We only charge you if you win! As a Standard buyer you will be responsible for paying a 15% buyer’s premium for each unit you win. If you would like to upgrade and become an Executive member you will be exempt from the 15% buyer’s premium, but instead pay monthly fee of $59.95. You can cancel your Executive membership at any time by contacting our Customer Service Department at 480-900-8350, memberships end on date of cancellation.

 

What is being charged to my card on file?
As a Standard member you will be charged a 15% buyer’s premium based on the final bid amount. Once your card has processed the premium you will receive an invoice. This invoice will provide the facility’s contact information, unit information, and the remaining balance due at the facility.

As an Executive member you will be exempt from the 15% buyer premium and pay a monthly membership fee of $59.95. Buyers are unable to upgrade to the Executive membership while actively bidding. Membership cancellation will happen on day of request.

 

Please note that some of our facilities are at a Standard membership level as well. If you win an auction with a Standard facility a 10% deposit will also be charged to your card. That 10% will be deducted from the total amount due.

 

If your buyer premium has declined, an invoice will not be released.

 

All premiums must be paid within 24 hours of winning.

 

How do I place a bid?

After you have registered and updated your payment information, you will have the ability to place bids. First, select the “Search Storage Auctions” icon, you can search by region, city, state, and zip. We also give you the ability to toggle your mile radius and select specific search terms. The yellow bar above the search terms will indicate how many auctions meet your search requirement. Once you find an auction that interests you, select “view auction” and place your bid. Our auctions accept bids in increments of $10. Once a bid is placed you will be asked to accept our Terms of Use and confirm your bid.

 

Can I cancel my bid?
All bids are considered legal binding contracts. You are not able to retract your bid once it is placed. Please ensure that you have read through the Custom Notice and auction details prior to bidding.


What do I do after I win an auction?
Winning buyers MUST contact the facility within 24 hours of winning, to arrange payment and pick-up. When the auction closes an invoice will be sent to the email address on file, this is also viewable from the invoices tab on your dashboard and will include the facility’s address and phone number. Please contact the facility to make arrangements to obtain your unit.

 

What is “Max Bidding/Proxy”?

As opposed to placing singular bids in $10 increments, you also have the option of placing a proxy or max bid. This allows the system to bid in place of you. You can place a max bid by deleting the suggested bid amount and entering your desired amount. For example: The auction is sitting at $60, Jack places a max bid of $200, bringing the current bid amount to $70. Jill places the suggested bid amount of $80, however, because Jack placed a max bid of $200, Jill gets notification that she’s been out bid. The new current bid amount increases to $90. The auction closes with no further bid activity, awarding Jack the winner at $90. Had Jill continued to bid on this auction and exceeded Jack’s max bid of $200, the system would notify Jack that he has been outbid.

 

How can I tell if I am the highest bidder?
When you are the current high bidder, the bid bar will appear green. If the bid bar turns yellow, this means you have been outbid and need to increase your bid amount. You will receive an email or text (depending on our notification preferences) if you are outbid, the auction has been cancelled of if you have won the auction. You can always edit your notification preferences by selecting the bell icon from your dashboard.

 

Where can I find my bidding history?
Your dashboard will hold all the information for auctions bid on, current and past. You can find your bid history under the “All Auctions Bid On” tab.

 

What is a cleaning deposit?
This is a deposit that ensures the unit is cleared out completely within the stated clean-out period. If the unit is not emptied within the time frame given the buyer forfeits the cleaning deposit and the account will be subject to suspension.

 

Do I have to pay sales tax?
Each auction will specify the sales tax amount. If you are tax exempt, please provide the storage operator with proper documentation and they will adjust the invoice accordingly.


Do facility employees enter the unit or move the items?
Please feel free to visit our legal corner for updates to your local lien laws.

 

What do I do if the unit doesn’t match the photos?
If there is a discrepancy in auction photos, please notify the storage operator immediately. It is important that you do not tamper with the unit, as this will become final sale. The storage operator will assess the situation and return monies if needed. Please contact our Customer Service Department at 480-900-8350 to request a refund of your buyer’s premium.

 

What do I do if I find personal items in the unit?
Please feel free to turn any personal items over to the storage operator. Please note, winning bidders are not obligated to return any contents by law, as all sales are final. The storage operator will make arrangements with the tenant, your information is never provided to tenant.

 

What do I do if I am the tenant?
We do ask that all tenants please contact the facility directly to discuss your account. We do not interact with the unit directly or house information related to the tenant.

 

Can my family member or friend pick up the unit for me?
If you need to add an authorized pick-up person, please contact our Customer Service Department at 480-900-8350. Once we have added your authorized pick-up person, we will send a new invoice to the facility. Please be sure to have picture ID upon arrival.

 

Can a facility cancel the auction?
The storage operator has the right to cancel an auction at any time. Most often, cancelations are due to tenants paying their past due balance or an error in paperwork. In most state lien laws; the tenant has the right to cure their account with the facility at any time up until the winning bidder has paid the amount due.

 

I don’t remember my username/password. What do I do?
If you are having trouble logging in, please select “forgot password” and enter the email address we have on file. If you are still unable to log in after updating your password, please feel free to contact our Customer Service Department at 480-900-8350 or by visiting our Contact Us page.

 

What do I do if my account was suspended?
If your account is suspended, we invite you to contact our Customer Service Department at 480-900-8350 to discuss your options moving forward.

 

How do I cancel my account?
Please contact our Customer Service Department at 480-900-8350 or send an email to [email protected] Please include your name, email address and reason for cancelling. Once we have written or verbal confirmation, we will disable the account. To reinstate please contact us.


What happens if I win a unit with a motorized vehicle?

A vehicle is defined by anything containing a motor, registration, license plate, or VIN number. Most facilities will perform an external lien search on the vehicle before posting the auction. However, to further protect yourself from any legal ramifications we always suggest AFTER obtaining the vehicle, locate the vin number and contact your local motor vehicle department to conduct your own lien search. In the event the vin does come back with an external lien, you are required to surrender said item to the appropriate party. If the vin comes back clear, you can register it through the motor vehicle department in your state, using the invoice provided to you along with a receipt from the facility serving as a bill of sale.


For more questions, please contact us via phone at 480-900-8350 or by visiting our Contact Us page.



Date: 10-01-2021